Terms & Conditions

Effective 17/08/2020 – please contact site for earlier versions

Admission

Admission is only permitted after electronic registration has been completed.

All guests spending the night at the site must provide their full name, address and vehicle registration number(s) – this data will be used to support Covid-19 Test Trace Protect procedures.

Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

Late arrivals must notify the site as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to re-let your unit.

Changes to your holiday

Bookings cannot be amended within 2 day(s) of arrival.

Dogs

A valid vaccination certificate must accompany your dog. We recommend that your dog is also insured for straying.

Dogs are not allowed in the Coppice Pitch bell tent.

Dogs must be kept on leads and supervised at all times. We reserve the right to terminate your booking without refund in the event that your dog creates a nuisance to other customers, is off lead or unsupervised or is worrying our or neighbouring livestock.

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

Your dog must be tattooed or microchipped.

Please ensure your dog has suitable and secure accommodation within your unit or vehicle. Do not leave your dogs shut in hot cars.

You are required to clean up after your dog and dispose of the waste responsibly. Eco-bags and disposal points are available on site.

General

Bookings are nominative and non-transferable.

Bookings must not be for more than 21 consecutive nights.

In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.

The site has a silent-site policy from 10 p.m until 7 a.m. Quiet hours must be respected and conversations should be polite and at low volume. All electronic devices, radios etc must be switched off during this time. Guest’s failing to adhere to the silent-site policy may have their stay terminated without refund.

Guest’s language and behaviour must be appropriate for a family campsite. Swearing, unsociable or abusive behaviour may result in denial of access to the site or termination of the guest’s stay without refund.

The use of recreational drugs on site is prohibited and will result in termination of the guest’s stay without refund and the guest will be reported to the relevant authority.

Single sex/large group bookings will only be allowed at the manager’s discretion and a security/good behaviour deposit may be requested.

Drones are not permitted to be flown from the site.

The use of laser display equipment or other illumination is not permitted on site.

The release of balloons, sky lanterns and other items that may cause littering or a fire risk are strictly prohibited.

Refunds within the indicated cancellation period are only possible if the site is able to re-let your unit/pitch.

caravans, campervans and motorhomes are not permitted.

Payment

Payment may be made in full or part upon booking. Your Greener Camping Club (GCC) membership payment will be taken together with your deposit. If you are already a member please provide us with your details and we will check these against the GCC database.

A deposit of 50% is required to secure the booking. The balance of the deposit is payable no later than two weeks before your arrival date. An email reminder will be sent to you with an invoice.

Payment can be made by BACS transfer, or online by debit or credit card using Stripe, the secure online payment platform.

Cancellation

The management reserve the right to cancel, amend or rearrange your booking in the event of poor weather conditions where it would be unsafe to allow tent camping to proceed. In the event of cancellation a full refund will be offered (excluding Greener Camping Club membership which is non-refundable). We will try to offer alternative dates where available.

If you cancel your booking the refund policy is as follows:

  • Up to 4 weeks before your arrival date – full refund excluding GCC membership
  • Up to 2 weeks before your arrival date – 50% refund excluding GCC membership unless we can re-let your unit
  • Between 2 weeks and arrival date – no refund available

Cancellation of bookings taken after 14/07/2020 due to development of Covid-19 symptoms or a positive Covid-19 test will be subject to the standard cancellation policy terms. Further refunds will be at the discretion of the site owner.

Cancellation can be made by email or telephone.

Hired accommodation

Hired accommodation: £100.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.

Pitches

You must follow the management directives when pitching your tent/unit and related equipment.

Safety

Firearms are not permitted.

Please follow the guidance on signs. Do not enter any restricted area.

Do not climb fences, please use access gates only.

Campfires must only be lit in the purpose made fire pits and BBQs should be raised from the ground at all times. In particularly dry periods you may be instructed not to use the campfires or BBQs due to the risk of ground fire.

Please ensure that your children are supervised at all times. There are various gradients from gentle slopes to steep banks which by their nature can be slippery or have loose soil/stones, exposed tree roots, dropped branches etc.

Do not allow your children to chase or pester livestock and ensure hands are washed thoroughly after touching livestock.

Do not access the pond, access is strictly prohibited – there is deep water and sludge in places with submerged tree roots. The pond is fenced and customers should not cross the fence.

Do not cross onto neighbouring property. The farmland to the left and front of the site is likely to have cows, sheep, tractors and other machinery present and there is no right of way.

The woodland to the back of the site is privately owned and shooting/fishing may be in progress. The track way is the property of the landowner and there is no right of way, access is strictly prohibited to the landowner, fishing clubs and shoot vehicles. There is NO access to the river from our site, a public right of way to the River Ceiriog can be found approximately 1.5 miles walk at Pont-Y-Blew.

Vehicles

No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area. Depending on ground conditions and accessibility needs we may permit vehicle access for pitching up/packing down. When vehicle access is unavailable we can provide assistance in transporting your tent and equipment to your pitch.

Twin axle vehicles are not permitted on site.

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