Terms & Conditions

Effective for all bookings for 2023.

1. Admission

1.1 Admission is only permitted after registration has been completed.

1.2 All guests spending the night at the site must provide their full name, address and vehicle registration number(s)

1.3 Under 18s must be accompanied by their parents or legal guardians.

2. Arrivals and departures

2.1 Late arrivals must notify the site as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to re-let your unit.

3. Changes to your holiday

3. Bookings cannot be amended within 2 day(s) of arrival.

4. Children & Adults

4.1 Camping pitches. Children are welcome on the Wren, Sparrow and Squirrel pitches. The minimum age for children on Acorn and Coppice is 4 years.

4.2 Booking fee is based on two rates – 1-3 occupants, or 3-6 occupants.

4.3 Should you book for 1-3 guests but arrive with more than 3, we will automatically amend your booking to include the higher pitch rate and charge the fee to your card, by booking you agree to this additional charge.

4.4 For more than 6 occupants on a pitch you will need to book a second tent (unit) – a ‘double up’.

5. Dogs

5.1 A valid vaccination certificate must accompany your dog. We recommend that your dog is also insured for straying.

5.2 Dogs are not allowed in the Coppice Pitch bell tent or the Acorn pitch unless agreed in advance.

5.3 Dogs must be kept on leads and supervised at all times. We reserve the right to terminate your booking without refund in the event that your dog creates a nuisance to other customers, is repeatedly off lead or unsupervised or is worrying livestock.

5.4 Dogs may only be exercised off lead in the designated exercise area.

5.5 The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

5.6 Your dog must be tattooed or microchipped.

5.7 Please ensure your dog has suitable and secure accommodation within your unit or vehicle. Do not leave your dogs shut in hot cars.

5.8 You are required to clean up after your dog and dispose of the waste responsibly. Eco-bags and disposal points are available on site.

6. General

6.1 Bookings must not be for more than 10 consecutive nights.

6.2 In the event of a complaint, please speak to staff immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.

6.3 Any accident, injury or near miss must be reported immediately so that it may be recorded in the accident book to enable swift investigation and, if necessary, remedial action. We accept no liability for injury, loss or damage occurring on site. Events not reported during your stay cannot be dealt with once you have left the site.

6.4 The site has a silent-site policy from 10 p.m until 7 a.m. Quiet hours must be respected and conversations should be polite and at low volume. All electronic devices, radios etc must be switched off during this time. Acoustic instruments can be played before 10pm. Guests failing to adhere to the silent-site policy may have their stay terminated without refund.

6.5 Guest’s language and behaviour must be appropriate for a family campsite. Swearing, unsociable, or abusive behaviour may result in denial of access to the site or termination of the guest’s stay without refund.

6.6 The use of recreational drugs on site is prohibited and will result in termination of the guest’s stay without refund and the guest will be reported to the relevant authority.

6.7 Group bookings will only be allowed at the manager’s discretion and a security/good behaviour deposit may be requested.

6.8 Drones are not permitted to be flown from the site.

6.9 The use of laser display equipment or other illumination is not permitted on site.

6.10 The release of balloons, sky lanterns and other items that may cause littering or a fire risk are strictly prohibited.

6.11 Caravans and motorhomes are not permitted.

6.12 All rubbish must be recycled. That means separating glass, tins, plastic, paper, cardboard, batteries, food waste etc. and placing them in the designated bins. What is left, i.e. only items that are not recyclable, can be placed in the landfill bin. Wild Cherry Camping Ltd may impose a charge of £10.00 for any guests that leave excessive waste or fail to sort their waste. If you damage your camping equipment we expect you to take this home with you for appropriate disposal.

7. Payment

7.1 Payment may be made in full or part upon booking. Your Greener Camping Club (GCC) membership payment will be taken as part of your deposit. If you are already a member please provide us with your email membership address and we will check this against the GCC database and then amend your booking.

7.2 A conditionally-refundable deposit of 50% is required to secure the booking. Pitches will be held for up to 7 days after which, if we have not received your deposit, the dates will be released. The balance of the deposit is payable no later than 28 days before your arrival date. An email reminder will be sent to you with an invoice.

7.3 By booking you authorise us to take the remainder of your booking deposit from your original payment card when the deposit becomes due if you do not arrange payment when requested.

7.4 If we do not hear from you when the balance becomes due we will issue two reminders, if there is no further response your booking will be cancelled with no refund.

7.3 If your arrival date is within 4 weeks of booking you will be required to pay the full booking value.

7.4 Payment can be made by BACS transfer, or online by debit or credit card using Stripe, the secure online payment platform.

7.5 Non refundable bookings. For all bookings using the non-refundable option the pitch fee is discounted by 10%. Full payment of the booking is required at point of booking.

8. Cancellation by Us

8.1 Weather. The management reserve the right to cancel, amend or rearrange your booking in the event of extreme weather conditions where it would be unsafe to allow tent camping to proceed. The campsite can be subjected to harsh weather conditions and very strong winds and rain can occur at any time of the year. You must ensure your tent is robust and correctly pitched. In some cases we may ask you to move to another pitch. Please note we do not provide a refund because the weather has not worked out or is not to your liking.

8.2 Extenuating circumstances beyond our control. In such cases including and not limited to; site owner ill health, extreme weather, poor ground conditions making access untenable, fire, or flooding a full refund will be offered (excluding Greener Camping Club membership which is non-refundable). We will try to offer alternative dates where available. Wild Cherry Camping Ltd cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation.

9. Cancellation by You.

9.1 If you cancel your booking the refund policy is as follows (excluding non refundable bookings):

  • Up to 6 weeks before your arrival date – full refund, excluding GCC membership
  • Between 6 weeks and 4 weeks before your arrival date – no refund of deposit unless we can re-let your unit,excluding GCC membership
  • Between 4 weeks and 2 weeks before your arrival date – no refund available unless we can re-let your unit, excluding GCC membership
  • Between 2 weeks and your arrival date – no refund.

9.2 If you have booked using the non-refundable booking option the above cancellation terms do not apply. The booking is non refundable unless the booking is cancelled by the site.

9.3 If you are concerned about the prospect of cancellation please take out holiday insurance or contact us.

9.4 Bookings are not transferable without our prior agreement in writing.

9.5 Cancellation can be made by email or telephone.

10. Hired accommodation

10.1 Hired accommodation: £100.00 security deposit is required prior to arrival arrival and will be refunded on departure after inspection of your unit should no damage/losses be found. Access will not be permitted until payment has been received. Alternatively, we will hold the deposit against your payment card and release the hold upon inspection of the unit.

11. Pitches

11.1 You must follow the management directives when pitching your tent/unit and related equipment.

12. Safety

12.1 Firearms are not permitted.

12.2 Please follow the guidance on signs. Do not enter any restricted area.

12.3 Do not climb fences, please use access gates only.

12.4 Campfires must only be lit in the purpose made fire pits. Do not enlarge or alter the position of the pits. BBQs should be raised from the ground at all times. In particularly dry periods you may be instructed not to use the campfires or BBQs due to the risk of ground fire. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. Wild Cherry Camping Ltd accepts no liability for loss or injury caused by your campfire. By lighting it you accept full responsibility for it.

12.5 Only logs purchased ON SITE may be used. We accept some guests may wish to bring their own logs however we have had a number of guests arrive with unsuitable wood for burning including wet wood and waste timber with paint deposits and nails etc. To ensure that fires emit safe, fume free emissions and avoid soil contamination we will only permit our own wood to be used on campfires, which is locally sourced and low humidity.

12.6. Disposable BBQs are prohibited from use on this site. We will ask you to extinguish and take home any disposable BBQs found in use on the site. We do not expect to dispose of these. Please do not bring these with you or purchase for use on site.

12.7 Parents and carers are responsible for the supervision of their children and charges on site at all times. There are various gradients from gentle slopes to steep banks which by their nature can be slippery or have loose soil/stones, exposed tree roots, dropped branches etc. Wild Cherry Camping Ltd accepts no responsibility for injury incurred on site.

12.8 Do not feed, chase or pester livestock and ensure hands are washed thoroughly after touching livestock.

12.9 Do not access the pond, access is strictly prohibited – there is deep water and sludge in places with submerged tree roots. The pond is fenced and customers should not cross the fence.

12.10 Do not cross onto neighbouring property. The farmland to the left and front of the site is likely to have cows, sheep, tractors and other machinery present and there is no right of way.

12.11 The woodland to the back of the site is privately owned and shooting/fishing may be in progress. The track way is the property of the landowner and there is no right of way, access is strictly limited to the landowner, fishing clubs and shoot vehicles only. There is NO access to the river from our site, a public right of way to the River Ceiriog can be found approximately 1.5 miles walk at Pont-Y-Blew.

13. Vehicles

13.1 No cars/motorbikes by the pitch/unit without prior agreement. All cars must be parked in the designated area. Depending on ground conditions and accessibility needs we may limit vehicle access. When vehicle access is unavailable we can provide assistance in transporting your tent and equipment to your pitch.

13.2 The speed limit whilst on site is 5mph.

13.3 Twin axle vehicles are not permitted on site.

13.4 Vehicles must be locked or secured during your stay. We accept no liability for any loss or damage to your vehicle or contents and these are parked at your own risk.

13.5 No vehicle movement on or off pitches between 7pm and 8am to avoid disturbing other guests. Guests arr requested to park at the car park and walk to/from pitches. Car doors should be closed quietly and radios off or at low volume.

13.6 Adventure and touring type motorcycles/scooters are welcome. We will direct you where to ride and park.

13.7 Use of the electric car charging point outside of Cherry Orchard House is outside of the scope of these terms and conditions. The charging point is privately owned by Cherry Orchard House and Wild Cherry Camping Ltd has no control or interest in the charger. The owners of the property permit the use of the charger on a private, indivdual basis subject to a separate agreement between the parties.

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